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PRIVACY POLICY
Personally Identifiable Information
E-Go Cycles LLC respects the privacy of our customers. WE do not collect any personally identifiable information other than that which you voluntarily give when you enter you personal information to purchase our products.
Your Information
E-Go Cycles LLC will not under any circumstance provide your personal or financial information to any third party for any reason. We only retain the information you provide to better serve you when you use our shopping system.
Use of Cookies
A “cookie” is a small piece of computer code that the shopping cart places on your computer to make your shopping experience easier. It will not affect your computer or collect any personal information whatsoever. Cookies are widely used by web sites to identify returning customers, saving them time when re-visiting the site.
Refund and Return Policy:
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Disclosure
If the law requires us to do this or you violate our terms of service, we may disclose your personal information.
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WIX
Our store is located on Wix Inc. They provide us with an online e-commerce platform that allows us to sell products and services to you.
Your data is stored through Wix Inc. data storage, database and general Wix application. They store your data on secure servers behind the firewall.
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Links
When you click on links on our store, they may cause you to leave our website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.
Google Analytics
Our store uses Google Analytics to help us understand who has visited our website and which pages are being viewed.
Security
In order to protect your personal information, we take reasonable precautions and follow industry best practices to ensure that this information will not be improperly lost, abused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, use Secure Socket Layer technology (SSL) to encrypt the information and store it with AES-256 encryption. Although there is no way to 100% securely transmit via the Internet or electronic storage, we follow all PCI-DSS requirements and implement other recognized industry standards.
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Age of Consent
By using this website, you indicate that you are at least the age of majority in your state or province, or your age of majority in your state or province, and that you have agreed that we allow your minor family members to use this website.
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Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after they are posted on the website. If we make a significant change to this policy, we will notify you here that the policy has been updated so that you can understand the information we collect, how we use it, and under what circumstances (if any) we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owner so that we can continue to sell products to you.
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What information do we collect?
We collect information from you when you register on the website, place an order, participate in a contest or sweepstakes, respond to communications such as surveys or emails, or participate in other website functions. When ordering or registering, we may ask you to provide your name, email address, mailing address, phone number, credit card information or other information. However, you can visit our website anonymously. We also collect information about the recipient of the gift so that we can complete the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to improve your experience and collect information about visitors and visits to our website. See "Do we use cookies?" above for information about cookies and how we use them.
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How do we use your information?
When you register, purchase products, participate in contests or promotions, respond to surveys or market communications, browse the website or use certain other website features, we may use the information collected from you in the following ways: personalize your website experience and Allow us to provide the content and products you are most interested in. In order to enable us to better serve you in response to your customer service requests. Process your transactions quickly. Manage contests, promotions, surveys or other website functions. If you choose to receive our email communications, we may send you emails periodically. If you no longer wish to receive our promotional emails, please refer to "How to opt-out, delete or modify the information you provided to us?". The following part. If you have not opted in to receive email communications, you will not receive these emails. Visitors who register or participate in other website features (such as marketing programs and "members only" content) will be able to choose whether to enter our email list and receive our email communications.
By subscribing to Heybike text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.
How do we protect visitor information?
We take various security measures to maintain the security of your personal information. Your personal information is contained behind a protected network, and only a few people who have special access rights to such systems and need to keep the information confidential can access your personal information. When you place an order or access your personal information, we provide the use of a secure server. All sensitive/credit information you provide is transmitted through Secure Socket Layer (SSL) technology and then encrypted into our database for access as described above.
Will we disclose the collected information to external parties?
Unless we notify otherwise, we will not sell, trade or otherwise transfer your personally identifiable information to external parties, except as described below. The term "external participants" does not include our business. It also does not include website hosting partners and other parties who assist us in operating the website, conducting business or providing services to you, as long as these parties agree to keep this information confidential. We may also release your information when we believe that the release is appropriate to comply with the law, enforce our website policies, or protect our or others' rights, property, or safety. However, non-personally identifiable visitor information can be provided to other parties for marketing, advertising or other purposes.
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EXCHANGE/CANCELLATION POLICY
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All return request must be completed within 10 days on (All Electronic Items) of the shipping delivery date.
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No Refunds on Electrical items
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Non Electronic Items have 30 Days from the date of delivery to exchange or get full refund for item. (Must Have a Proof of Purchase.)
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All "Sale" Items are Final AS-IS.
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Must have proof of purchase or receipt.
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Product must be returned in its original packaging and should not been used.
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Any excessive wear and tear on product can void the refund.
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Products can be exchanged with a 25 percent restocking fee.
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Cancelled orders will have a 35 percent restocking fee
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Only defective and damaged items can be returned.
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All Returns/Refunds/Exchanges are to Managements discretion.
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Electronics All Sales Are Final.
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Refunds will processed within 60-180 days.
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No Refunds will be given for Deposits for Service/Repair work
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Service/Repair Cancellations may be refundable but Storage Fees will applied and deducted from Refund.
Send Your Returns to ​
E-Go Cycles LLC
4177 Highway 6 North
Houston, TX 77084
You can contact us here regarding our refund and return policy.
SERVICE REPAIR POLICY
1. Understand, in some cases, due to bicycles origin some work may take up to 90 days to complete depending on where parts are being shipped from.
2. Refunds are at Manager/Supervisors discretion.
3. Refunds are subject to approval by management or staff supervisor.
4. No refunds will be given once work has started.
5. If Customer reneges at anytime once invoice or price quote is accepted, refunds may be granted by management and/or supervisor discretion. Re-stocking Fee of 25 percent and the cost of shipping will be deducted from refund.
6. By Accepting these terms, you are giving E-Go Cycles LLC / Assembly Techs/ E-Techs permission to make the requested repairs.
7. By accepting these terms you will not hold E-Go Cycles LLC / Assembly Techs/ E-Techs liable for theft, vandalism, and or damages that could occur if any instances.
8. In the case of your property is stolen, E-Go Cycles LLC / Assembly Techs/ E-Techs will make payment once insurance payout is available to replace the stolen product.
9. Items will not be returned until invoice is paid.
10. Products will not be purchased until invoice or price quote is accepted and paid in full.
11. Repair Service must be paid in full before service is rendered.
12. Products left 7 days after services is completed will be subject to a storage fee of $40, and a $6 per day charge each day product is left after work is completed. Item left after 30 days will be considered abandoned and will become the property of E-Go Cycles LLC / Assembly Techs/ E-Techs.
13. Electronics have a $80 diagnostic fee that will be included. Diagnostic fee will be omitted if the work rendered is greater than $180.
14. E-Go Cycles LLC / Assembly Techs/ E-Techs will not be responsible for lithium batteries that may explode and/or damaged.
15. In case of bicycles that are stolen and/or damaged by car accident, E-Go Cycles LLC / Assembly Techs/ E-Techs may or may not pay for a replacement bicycle, electric bike, or electric scooter. Replacement will depend on model availability, years owned, and or condition bicycle was received in.
16. As of 01/12/2024, Diagnostic Fees will be lost if invoices are not paid in full within 3 days after receiving the invoice and if the items are not picked up in 3 days if payment cannot be made, an storage fee will be added of $40 and $6 a day will be added.
17. All Service invoices must be signed and ID is required upon in-store pick up or delivered items for product redemption. E-Go Cycles LLC / Assembly Techs/ E-Techs will not return any items without State Identification & Signature on invoice.
18. State Identification is required for all purchases by Debit/Credit Cards & Checks.
19. An $50 return checks fee will be added to checks that do not clear with bank.
20. Credit/ Debit charges that are disputed on diagnostics fess, products, repairs for services rendered, will be subjected to theft charges being filed and civil lawsuit. Customer will be responsible the costs of attorney, court cost and all fees associated with any aribitration.
21. By accepting this invoice you the customers addressed are giving E-Go Cycles LLC / Assembly Techs/ E-Techs permission to perform the necessary repairs requested in the invoice.
REFUND POLICY
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns are not allowed after 30 days of the delivery date.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the ebike must have less than ten (10) miles on the odometer, and it must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging as well. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To start a return, you can contact us at support@e-gocycles.online. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. E-Go Cycles LLC is not responsible for the shipping cost of the package returned by the customers themselves.
You can always contact us for any return question at
support@e-gocycles.online
NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
1. Product from Unauthorized Reseller
2. The damage is caused by human
3. Special order
4. Sale items or gift cards
5. Giveaways or free items
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For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
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After this time, we will refund within 3 business days.
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We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please understand it may take time for your bank or credit card company to process and post the refund too.
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How can I get the replacement/refund. -
If you confirm that you want to return and request a replacement or return for a refund, you can contact with our support team for a return label, we will refund or send the replacement out after we received the returned parcel.
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Returns will have a 25%-35% Restocking Fee for Returned Items.
Terms of service
OVERVIEW
This website is operated by E-Go Cycles. Throughout the site, the terms “we”, “us” and “our” refer to E-Go Cycles LLC. E-Go Cycles LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall heybike, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless heybike and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at Support@e-gocycles.online.